Prime time shuttle burbank airport full#
Since it is our provider's error, a full refund was issued on 8-7-22 at 10:26 am, refund Id: XXXXXXXXXXXXXXXXXXXXXXX.
Provider Islam ****** was assigned for the first pick-up and reached her home at 10:36 am but did not wait for her until her set pick-up time which was his mistake for that reason, we have issued a full refund for that trip. Her second pick-up was on X-XX-XX at 9:50 pm (Trip ID XXXXXX). One pick-up was on 8-6-22 at 11:35 am (Trip ID XXXXXX). Exec *** not stinky van.Ĭlient Angela ******** booked two transportation services with Prime Time. I want a full refund since I was not provided with the service I paid for. I tried calling and texting several times soon after but there was no response. The person they could not do that the best they can do is provide me with a credit which I did not accept especially for what me and my family went through on that day, he said he would call me back with a different option if possible. A day or 2 later I finally received a call back and I expressed my dissatisfaction with the service and demand it a full refund. I tried calling Prime Time the next day but I only spoke to someone and left complaint. We did not arrive home until close to 2 am.
Prime time shuttle burbank airport driver#
After 5 more minutes of speaking with the driver he finally allowed all 6 of us to get in the van. The other issue was that the car that was provided was an old beat-up stinky van and not the Executive *** I had originally requested. There was a total of 6 of us but when the***** driver arrived he mentioned that because of insurance purpose he could only take 5 of us. Once we arrived, we waited approximately 10 min for the***** driver to arrive. Instead of being picked up by Time Share at the airport we needed to take an airport shuttle with 2 small kids and luggage to the***** area which took 30 min. Not wanting to wait for 1 to 2 additional hours at the airport, we decided to go with that option. I asked for a different option and they offered a***** ride. After a 5 hour flight, that was unacceptable to me and my tired family. I was told they could send another driver but it would take 1 to 2 hours. I asked how am I and my family suppose to get home. We arrived at *** to be picked up by 10:30 pm after a 30 min wait I contacted PT Shuttle and was told that the driver had canceled. The trip ****** was fine, however, the trip home From *** was a nightmare. We also requested an Executive *** for both trips.
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